As CTO, building the proprietary eClarity Learning Design System and the technical infrastructure that powers course creation for universities, colleges, and organizations across Canada.
KnowledgeNow is a Canadian eLearning company that designs and builds online courses for higher education institutions, non-profits, and corporate clients. The company works with organizations like Western University, Centennial College, First Nations University of Canada, eCampus Ontario, and Queen's University — delivering everything from single courses to full program builds spanning hundreds of modules.
What makes KnowledgeNow different is its approach to scale. The traditional eLearning model is one instructional designer working on one course at a time — a process that takes months per course and doesn't scale. KnowledgeNow's model uses a proprietary technology platform, systematic design workflows, and responsible AI to create learning content up to 10x faster than conventional methods, with accessibility and quality assurance built in from the start, not bolted on at the end.
As CTO, I'm responsible for building and maintaining the technology infrastructure that makes this possible — from the eClarity Learning Design System at the core of every project, to the automation pipelines, LMS integrations, and hosting infrastructure that keep everything running.
The eLearning industry has a fundamental bottleneck: creating a single online course typically takes 3 to 6 months of instructional design, development, accessibility remediation, and quality assurance. When a university needs to migrate or modernize hundreds of courses — or a college needs 100+ new courses built for program accreditation — the traditional approach simply can't deliver on any reasonable timeline.
At the same time, accessibility requirements are becoming non-negotiable. WCAG 2.1 AA+ compliance, Universal Design for Learning, bilingual delivery, and testing with assistive technologies are now baseline expectations — not nice-to-haves. Most eLearning shops treat accessibility as a final audit step, which means catching problems late when they're expensive to fix.
KnowledgeNow needed a technology platform that could solve both problems simultaneously: dramatically accelerate the pace of course creation while embedding accessibility, compliance, and quality into the workflow from the first step. That platform is eClarity, and building it is the core of my role as CTO.
eClarity integrates design, scripting, authoring, and LMS deployment into a single system. It replaces the fragmented toolchain most eLearning teams rely on — where content moves between Word documents, authoring tools, accessibility checkers, and LMS uploads with manual handoffs at every stage — with a unified workflow that maintains consistency and compliance throughout.
The platform's intelligent automation handles the repetitive work that traditionally consumes the most development time: quiz data entry, content formatting across templates, video embedding, link validation, and accessibility tagging. This frees instructional designers to focus on what actually matters — the learning experience itself.
My role as CTO spans the full technology operation — from platform development and infrastructure engineering to the automation pipelines and integrations that connect eClarity to client systems. I lead a technical team of software engineers and infrastructure specialists, and I'm responsible for the technology decisions that determine how fast and how well the company can deliver.
The technology I've built at KnowledgeNow doesn't just make internal operations more efficient — it's what makes the company's largest client engagements possible at all. Without eClarity's automation and integration capabilities, delivering 100+ courses in 4 months or migrating nearly 100 courses in under 3 months would require a team five times the size or a timeline measured in years.
For Centennial College, eClarity powered the creation of over 100 online and hybrid courses across multiple departments in 4 months — each meeting Quality Matters certification and AA+ WCAG accessibility standards. The platform's systematic approach meant courses were consistent in quality, accessible by default, and ready for D2L Brightspace deployment without manual rework.
For Western University Continuing Studies, eClarity's migration automation transformed what would have been a multi-year project into a 3-month delivery. Nearly 100 courses moved from Sakai to Brightspace with formatting, quizzes, and interactive elements intact — the first phase of a 400+ course migration. The automation didn't just save time — it unlocked strategic possibilities the client couldn't consider before.
For Air Tindi, the platform enabled specialized micro-learning for pilot recurrent training — scenario-driven modules covering critical aircraft systems and emergency procedures, built to aviation industry standards and delivered through the Ascent LMS in 4 months.
The automation didn't just save us time — it unlocked strategic possibilities we couldn't consider before.
— Western University Continuing StudiesThe technology platform I've built at KnowledgeNow serves clients across higher education, non-profit, corporate, and regulated industries — from First Nations University of Canada and eCampus Ontario to Centennial College and Air Tindi. Every project runs through eClarity, and every project ships with accessibility built in.
KnowledgeNow is the role where I've had the most direct impact on a company's ability to deliver its core promise. The technology isn't a support function — it's the differentiator. The eClarity platform is the reason the company can take on projects that traditional eLearning shops can't touch, deliver them faster, and maintain a quality standard that institutions trust with their accreditation.
For me, this is what technology leadership looks like: building the systems that make a business capable of things it couldn't do before.